Trying to get a member back on the forum

Morning all, Acar DC7564 was on here some time ago and has forgotten his password 

pretty sure he has sent through a request to get it reset but hasn't heard back 

Anyway I have his details and will pass them onto who ever can sort this for him

Paul 

Hi,

no email has been received.

I have reset the account so try and follow the "Forgot your Password?" process if they are still using their     'r....j@hotmail.com'. 

If not then send an email to forum@hcvc.com.au

Regards,
Terry
 

just messaged Rob and he still has the same email address. I got a call about it on the weekend but wasn't home to do anything about it.

I contacted him via text message to see if he got your email and will let you know when I hear back.

Terry, Did the email end j@hotmail.com or j02@hotmail.com? Apparantly access to the former was lost a few years back and unable to be recovered. This could be the main cause of the problem.

As an aside I don't seem to be able to add/fix users and as this is the first time I have needed to in about 10 years I don't think I need to so am not worried. I was just going to confirm which email address he had his user registered to. I don't want to add confusion by touching something someone else was in the middle of.

Sounds like you lads have this well in hand

I'll make contact with Acar and let him know things have progressed

Thank you for your efforts

Paul

bparo wrote:

Terry, Did the email end j@hotmail.com or j02@hotmail.com? Apparantly access to the former was lost a few years back and unable to be recovered. This could be the main cause of the problem.

As an aside I don't seem to be able to add/fix users and as this is the first time I have needed to in about 10 years I don't think I need to so am not worried. I was just going to confirm which email address he had his user registered to. I don't want to add confusion by touching something someone else was in the middle of.
 

I have updated the email address to r....j02@hotmail.com and reset the password.

Bruce, Check Channel 40 for the password that you can pass on.

Bruce, you are just a mere mortal  without the mod level access to check on users.

Terry  

I got a message to say thank you he is able to login. I responded giving you the credit for the hard work